The process works but it's not efficient and you know it could be done better. How do other businesses do it and why does it take three staff to do the task when one will do.
The answer is probably under your nose but you cannot see it. It may require automation, it may require a change of attitude or simply it has grown over the years and needs a thorough overhaul. Either way that impartial viewpoint will get to the root cause of the problem and propose new ways of working to achieve a greater return. You can be sure however that if it isn't broken we will not try to fix it.
The old adage "what gets measured gets done" applies. Once it is measured it can be changed and start to improve your profitablity thereafter.